FAQ

We strive to offer you the best buying experience online! Click on the topics below for details.
Other help topics
Shipping & Delivery
  • Q1. When will you ship out my order?

    Most of the items will be sent out on the next business day after we have confirmed your payment.You will be notified via an email with a unique tracking number and delivery details.

    Back to Top
  • Q2. Which couriers do you use?

    Our Partner Couriersare Post Haste and Toll. http://www.posthaste.co.nz/ http://www.tollgroup.com/tollnewzealand

    Back to Top
  • Q3. Where can I track my order?

    You will be required to us our company’s courier account number (Company A/C: 19130659) and your consignment number to trace the parcel. We will send you an email with your parcel’s consignment number once your item has been dispatched. Alternatively, you can check those order and tracking details by login to ‘My Account’ on bestdeals.co.nz. For Post Haste track and trace, please visit: http://www.posthaste.co.nz/tracktrace.html

    Back to Top
  • Q4. Why have I received a different item from what I ordered?

    Please contact us with your Order ID number. We will resolve this mistake as soon as possible.

    Back to Top
  • Q5. What should I do if my item arrived with parts missing?

    Please contact us with your Order ID number. We will resolve this mistake as soon as possible.

    Back to Top
  • Q6. Are parcels covered by transit insurance?

    All delivery shipments are fully insured. If your item is lost in transit, we will replace it at our cost. Please contact us with your Order ID number. We will resolve this mistake as soon as possible.

    Back to Top
  • Q7. Do you deliver everywhere in New Zealand?

    Our partner couriers are able to deliver parcels to most areas within New Zealand. However, they will not able to deliver to PO Box addresses and some island addresses. Surcharges apply on deliveries to rural areas and island addresses. For the rural address checking, please go to: http://www.posthaste.co.nz/address_checker.html

    Back to Top
  • Q8. Do you ship internationally?

    Currently we are unable to make shipments to locations outside New Zealand. However,we are considering the potential of expanding globally. We will keep you informed via our weekly Newsletter. Subscribe to our Newsletter now.

    Back to Top
  • Q9. Do you provide combine shipping service?

    We are unable to provide combine shipping at this stage.

    Back to Top
  • Q10. Can I or my own courier pick up my order from your warehouse?

    We are unable to offer a pickup because we are trying to ensure that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick-up service would complicate our logistics process and delay delivery time for all customers.

    Back to Top
  • Q11. What happens if I am not at home when the courier delivers my orders?

    As our couriers require signatures when customers receive parcels, the delivery driver will leave an information card at your address to notify you. Please follow up the instructions shown on that card. If you want the parcel to be delivered while you are not home, please leave your authorization message in the Delivery Instruction section when you check out your order.

    Back to Top
  • Q12. What happens if I do not receive my order by the estimated delivery date?

    The estimated delivery date is counted from the day we dispatch your items, we suggest you to trace your parcel first, or you can contact us and we will resolve this matter as soon as possible.

    Back to Top
  • Q13. Can you ship my order to my PO BOX address?

    We are unable to ship your order to PO BOX addresses.

    Back to Top
  • Q14. How do I change the shipping address?

    To change address in your BestDealsaccount, please log into your account and click on "Address Manager", then click on “Edit My Address” (which is beside the “default address”) and fill out the detailed address information as requested. Click the “Save” button to complete. However, if you want to change address for a specific order, it’s recommended to send us an email with correct shipping address and contact number. And please be informed that we are not able to change shipping address if the item has already been dispatched.

    Back to Top
© Copyright 2012 - 2024 Best Deals Store. All Rights Reserved.

The BestDeals 30 Day Change-of-Mind Policy

Online shopping sometimes means you don't get exactly what you had in mind. You are welcome to return the item as long as you meet the following terms and conditions as listed below:

Terms & Conditions

  • Notification is required within 30 days of purchase date.
  • Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
  • The item/s are NOT opened, used, worn or damaged.
  • That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
  • Some items are not eligible for refund due to hygienic reasons
  • The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
  • Handling fees will apply at 20% of the purchase price.
  • The return of the item is the responsibility of the buyer.
  • If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required
    If you would like to take this offer, please send us an email at info@bestdeals.co.nz and indicate the Order ID the item/s you wish to return and the reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization (RA) number. All other relevant information will be given to you at this time. BestDeals will not accept any return of any item/s without an RA from our Customer Service Representative. For full details on our return policy, visit our Warranty & Returns FAQ

© 2012 - 2024 Best Deals Store. all rights Reserved.