FAQ

We strive to offer you the best buying experience online! Click on the topics below for details.
Other help topics
My Account
  • Q1. How do I open an account with Best Deals?

    To establish a new account, please click on "Register" button at the top of the page, and then complete the appropriate information. You may begin shopping once you have created your new account.

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  • Q2. How do I update my account information?

    Please login with your email address and password to update your "My Account".

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  • Q3. What should I do if I have forgotten my login password?

    To recover your password, please click on the "Forgot Your Password" on the login page, and then enter your billing email address. Your password will be sent to your billing email address.

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  • Q4. New Discount System for BestDeals.co.nz for Regular Orders (Value Customer Program)

    Valued Customers is a group of customers who are recognized and respected for their purchases fromBestDeals.co.nz. Read on to find out more about our Value Customer Program and how you can join.

    There are 5 tiers that distinguish a Value Customer, based on their gross annual purchasing volume. The benefits and services differ with each tier. Each month we calculate eligibility for each tier and members may check their status by logging into �My Account�.

    Lv0
    Normal    		 Lv1
    Bronze    		 Lv2
    Silver    		 Lv3
    Gold    		 Lv4
    Platinum    		 Lv5
    Titanium
    Order Total NZD$ $0-3499 $3500 $8500 $20000 $50000 $300000
    BestDealsPoint 1X 2X 3X 4X 5X 6X
    Phone Service - - - Yes Yes Yes
    Local Pick up - - Yes Yes Yes Yes
    Pickup Charge Order < $100 - - 10 10 10 10
    Note: Order Total only counts successful orders over the past 12 months (order status: sent)

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  • Q5. For Bulk Orders

    Please contact us with the following details - the item model number (SKU), the desired quantity you wish to purchase, and your postcode so that we can calculate your bulk order quotation.

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  • Q6. For Auckland Local Pick Up

    •We offer a pick up option for customers who are Silver level or higher.
    •For orders less than $100, we charge a $10 handling fee.
    •The option for pick up is not available if order contains products from the following categories: Computers & IT/Memory Cards & USB

    Phone Service

    Support No Support
    General Enquiry Place phone order (Please visit our site)
    Payment Enquiry Technical Support (Please email us)
    Delivery Enquiry Warranty (Please email us)
    Address Problem Order Discount (Please email us)


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  • Q7. How do I change my billing address?

    To change your billing address, please login to your account and click on "Order History". Then choose the order ID and click “Edit Billing Address”.Complete the detailed address information as requested. Click the “Save” button to finish.

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© Copyright 2012 - 2024 Best Deals Store. All Rights Reserved.

The BestDeals 30 Day Change-of-Mind Policy

Online shopping sometimes means you don't get exactly what you had in mind. You are welcome to return the item as long as you meet the following terms and conditions as listed below:

Terms & Conditions

  • Notification is required within 30 days of purchase date.
  • Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
  • The item/s are NOT opened, used, worn or damaged.
  • That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
  • Some items are not eligible for refund due to hygienic reasons
  • The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
  • Handling fees will apply at 20% of the purchase price.
  • The return of the item is the responsibility of the buyer.
  • If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required
    If you would like to take this offer, please send us an email at info@bestdeals.co.nz and indicate the Order ID the item/s you wish to return and the reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization (RA) number. All other relevant information will be given to you at this time. BestDeals will not accept any return of any item/s without an RA from our Customer Service Representative. For full details on our return policy, visit our Warranty & Returns FAQ

© 2012 - 2024 Best Deals Store. all rights Reserved.