FAQ

We strive to offer you the best buying experience online! Click on the topics below for details.
Other help topics
Payment
  • Q1. What payment methods do you accept?

    We accept payments made by Visa or Master Card throughPaypal platform. You don’t need to have a PayPal account to complete your payment.

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  • Q2. Can I pay with my credit card?

    Yes, you can pay by using your credit card via Paypal. No PayPal account needed.

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  • Q3. Can I pay by money order, or bank cheque?

    We do not accept money order or cheque, as these payment methods will slow down our dispatch time and ultimately, the time to deliver your item will be prolonged.

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  • Q4. How long do I have until I have to pay for my order?

    You will need to make payment for your order within 2 days after you place an order.

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  • Q5. Do your prices include GST?

    Yes, all our prices are GST included. (Items supplied and sold by GlobalOutlet.com not include GST)

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  • Q6. Is Lay-by available?

    Sorry, we do not provide Lay-by service.

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  • Q7. What happens if I do not have a credit card?

    You can pay your order by Bank Transfer/Deposit. Our bank account details are: Account Name: Zeaway Limited. Account Number: 01-0129-0254140-00 In order to help us to identify your payment correctly and dispatch your order as soon as possible, please ensure to put your BestDeals Order ID number as the Bank Transfer/Deposit Reference.

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  • Q8. Is your site safe for credit card usage?

    BestDeals.co.nz uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer) so you can be assured that your information will be protected from any unauthorised usage. You can also be assured that your confidential information will remain confidential.

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  • Q9. Where can I change my payment method?

    Simply log into your account, click on “My Account”->“Order History”. All of your previous orders will be displayed. Then click the Order ID you want to change and click the "Change your payment method" button.

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  • Q10. How long does it take to confirm my payment?

    When you are using your credit card via PayPal to pay your order, we will be able to confirm your payment immediately and we will normally be able to dispatch your order within 1 business day.

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  • Q11. There is a coupon code field in the checkout page, what is it and how can I get one?

    From time to time we will run certain promotions where we will send coupon code to our members. These are usually a certain dollar value, a percentage discount off the order or free shipping. Would you like to receive a coupon code? Please subscribe to our newsletter now!

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  • Q12. What is a CSC Code?

    The Card Security Code (CSC), sometimes called Card Verification Value or Code (CVV or CVC), is a security feature for credit or debit card transactions, giving increased protection against credit card fraud. There are actually two security codes: 1.The first code, called CVC1 or CVV1,is encoded on the magnetic strip of the card and used for transactions in person. 2. The second code, and the most cited, is CVV2 or CVC2. This CSC (also known as a CCID or Credit Card ID) is often asked for by merchants for them to secure "card not present" transactions occurring over the Internet, by mail, fax or over the phone. In many countries in Western Europe, due to increased attempts at card fraud, it is now mandatory to provide this code when the cardholder is not present in person. This latter CSC should not be confused with the standard card account number appearing in embossed or printed digits. (The standard card number undergoes a separate validation algorithm called the Luhn algorithm which serves to determine whether a given card's number is appropriate.)

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© Copyright 2012 - 2024 Best Deals Store. All Rights Reserved.

The BestDeals 30 Day Change-of-Mind Policy

Online shopping sometimes means you don't get exactly what you had in mind. You are welcome to return the item as long as you meet the following terms and conditions as listed below:

Terms & Conditions

  • Notification is required within 30 days of purchase date.
  • Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
  • The item/s are NOT opened, used, worn or damaged.
  • That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
  • Some items are not eligible for refund due to hygienic reasons
  • The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
  • Handling fees will apply at 20% of the purchase price.
  • The return of the item is the responsibility of the buyer.
  • If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required
    If you would like to take this offer, please send us an email at info@bestdeals.co.nz and indicate the Order ID the item/s you wish to return and the reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization (RA) number. All other relevant information will be given to you at this time. BestDeals will not accept any return of any item/s without an RA from our Customer Service Representative. For full details on our return policy, visit our Warranty & Returns FAQ

© 2012 - 2024 Best Deals Store. all rights Reserved.