FAQ

We strive to offer you the best buying experience online! Click on the topics below for details.
Other help topics
Ordering
  • Q1. How do I place an order?

    Step1: You will need to login first. If you are a new user, you may register as a member for free. Step2: Browse the item you wish to purchase - by inputting the keyword in the search file located on the top left of the page, or click on the category list on the left of the page. When you have found the products you would like to purchase, simply click the "Add ToCart" button. You will be able to see these items in your shopping cart then(View cart). Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.

    Back to Top
  • Q2. How do I get my Tax invoice?

    Once your payment has been confirmed by us, we will send the Tax Invoice to your billing email address. You can also get a copy of the Tax Invoice from "My Account".

    Back to Top
  • Q3. Can I cancel or change my order once the order is confirmed?

    You can cancel or change your order before you submitted the payment. Usually we process your order immediately once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped you will not be able to cancel or change your order.

    Back to Top
  • Q4. Why would all the items in my shopping cart no longer become available when I check out?

    Our stock is managed on a First Check Out - First Sold basis. If the item you have selected is no longer available when you check out, that means someone has completed the check out before you.

    Back to Top
  • Q5. Why would my order be cancelled when I prepare to pay for my order?

    Your order will be cancelled and the item will be returned to our inventory if we could not able to confirm your payment in 2 business daysafter you place an order. But usually we will notify you via email or phone to notify you.

    Back to Top
  • Q6. How do I check my order status?

    Once we have dispatched your order, tracking information will then be sent to your billing email address, or you may find the tracking information from your BestDealsaccount.

    Back to Top
  • Q7. Where can I find records of my previous orders?

    Simply log into your BestDealsaccount, click on "My Account" and all of your previous orders will be displayed.

    Back to Top
  • Q8. Why do I receive a different item to what I have ordered?

    We apologise for what may have been an error incurred from our dispatch centre. Please contact us with your order number. We will resolve this mistake as soon as possible.

    Back to Top
  • Q9. What happens if the item I wish to order is out of stock?

    You can subscribe to our item notification service by clicking the “Notify Me When This Item Is Restocked Button”. When the item becomes available again we will send you an email to let you know.

    Back to Top
  • Q10. Can I purchase a single item from a wholesale carton lot?

    Items from the wholesale carton lot are pre-packed and counted as a unit, so you will not be able to buy a single item from a wholesale carton lot, unless if that item is also being sold as an individual item. However, you may consider other alternatives such as ordering a wholesale carton lot and selling each individual item in your local market or on TradeMe for profit. Please visit our Reseller page for more details.

    Back to Top
  • Q11. Where can I change my payment method?

    Simply log in to your BestDealsaccount, click on "My Account"->"Order History" and all of your previous orders will be displayed. Click the order ID you want to change and then click the "Change your payment method" button.

    Back to Top
  • Q12. How to Find an Order ID

    •Log into "My Account" (To log in, please go to: https://www.destdeals.co.nz/login) •After logging in, click "View Orders" from the drop-down menu under "My Account" which is located at the upper left corner of the page; •Go to "Order History", and click SHOW ALL. Once you have confirmed which order you are referring to, the SKU number is shown under "Products Ordered" column.

    Back to Top
© Copyright 2012 - 2024 Best Deals Store. All Rights Reserved.

The BestDeals 30 Day Change-of-Mind Policy

Online shopping sometimes means you don't get exactly what you had in mind. You are welcome to return the item as long as you meet the following terms and conditions as listed below:

Terms & Conditions

  • Notification is required within 30 days of purchase date.
  • Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
  • The item/s are NOT opened, used, worn or damaged.
  • That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
  • Some items are not eligible for refund due to hygienic reasons
  • The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
  • Handling fees will apply at 20% of the purchase price.
  • The return of the item is the responsibility of the buyer.
  • If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required
    If you would like to take this offer, please send us an email at info@bestdeals.co.nz and indicate the Order ID the item/s you wish to return and the reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization (RA) number. All other relevant information will be given to you at this time. BestDeals will not accept any return of any item/s without an RA from our Customer Service Representative. For full details on our return policy, visit our Warranty & Returns FAQ

© 2012 - 2024 Best Deals Store. all rights Reserved.